MAUDE Adverse Event Report: DENTSPLY LLC SCHICK33 S2 STARTER KIT/3.0 INTERFACE 9'; UNIT, X-RAY, INTRAORAL

Catalog Number	100008634
Medical Device Problem Code	Poor Quality Image (1408)
Health Effect - Clinical Code	No Clinical Signs, Symptoms or Conditions (4582)
Type of Reportable Event	Malfunction
Additional Manufacturer Narrative
While no serious injury resulted in this event, if this malfunction recurred, it could cause or contribute to a serious injury or require medical or surgical intervention to preclude such.This event, therefore, is reportable per 21cfr part 803.Usb 3 firmware v1.4 contains an issue in the portion of code used to optimize sensor performance.If the optimization occurs during an exposure or sensor readout, there is a chance that the resulting image will be corrupted.Image data following the point of corruption will consist of data that was previously held in the memory of the usb device.As a result, the presented image may contain a portion of data from a previous exposure.In general, this would be obvious to the user since the presented image would either contain obvious artifacts or different anatomy than expected.Field service evaluation- solution description 02/18/2026 14:12:49 (b)(6).Initial log 02/18/2026 11:31:59 am (dentsply sirona charlotte time).Warranty: 04/22/2024 dealer on-site: billable: n canada billing accepted: billing approved by: 90 day expiration date: 05/19/2026.Remote access: sidexis version: 4.31 server location: \\tfd-server\pdata pdata remote location: rcu location (if applicable): practice management: tracker workstation(s): tfd-op2-924, tfd-op3, tfd-op4, tfd-op1 scout check: firmware: version 1.5.140 version 3.4 plug-in version: ae interface upgraded to ioss 3.2 exposure count: unit ip address: troubleshooting description: i remoted into tfd-op2-924 and removed ae interface driver and replaced it with ioss 3.2 scrambled images.I remoted into tfd-op3 i uninstalled ae interface driver and installed ioss 3.2 i remoted into tfd-op4 i uninstalled ae interface driver and installed ioss 3.2 i remoted into tfd-op1 i uninstalled ae interface driver and installed ioss 3.2 scrambled images can be due to elastomer.I provided part number for cable replacement to replace cable and elastomer.(b)(4).Sensor with scrambled images.Patient involved 4 times the image has been retaken no injuries.
Event or Problem Description
While the customer was using a part of an intraoral sensor system, schick33 s2 starter kit/3.0 interface 9', they allege experiencing image quality issues when an x-ray image was taken and an additional image was required.No injury was reported from the alleged event.

• Brand Name: SCHICK33 S2 STARTER KIT/3.0 INTERFACE 9'
• Common Device Name: UNIT, X-RAY, INTRAORAL
• Manufacturer (Section D): DENTSPLY LLC; 1301 smile way; york PA 17404
• Manufacturer (Section G): DENTSPLY LLC; 1301 smile way; york PA 17404
• Manufacturer Contact: dan eagar ; 221 west philadelphia st.; york, PA 17401 ; 7178457511
• MDR Report Key: 24432143
• Report Number: 2424472-2026-00583
• Device Sequence Number: 13322957
• Product Code: EAP
• UDI-Device Identifier: D0031000086340
• UDI-Public: D0031000086340
• Combination Product (Y/N): N
• Initial Reporter Country: CA
• PMA/510(K) Number: K093453
• Number of Events Summarized: 1
• Summary Report (Y/N): N
• Reporter Type: Manufacturer
• Report Source: Foreign,Health Professional
• Initial Reporter Occupation: Dentist
• Type of Report: Initial
• Report Date (Section B): 02/24/2026

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Device Catalogue Number: 100008634
• Was Device Available for Evaluation?: No
• Is the Reporter a Health Professional?: Yes
• Distributor Facility Aware Date: 02/18/2026
• Type of Report(Section G): Initial
• Initial Date Received by Manufacturer: 02/18/2026
• Initial Report FDA Received Date: 02/24/2026
• Was Device Evaluated by Manufacturer? (Y/N): No
• Usage of Device: A
• Patient Sequence Number: 1
• Patient Sex: Unknown