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Investigation summary: bd received 1 photo for investigation, which shows that the specimen amount is below the minimum fill line on the tube label.A total of 100 retained samples were visually inspected, and the stopper was correctly placed on the tubes.Furthermore, functional tests were performed on 10 retained samples, and all tubes drew within specification limits.Based on a review of the device history record for the incident lot, all product specifications and requirements for lot release were met.This complaint has been confirmed for the indicated failure mode underfill.No definitive root cause could be established for the reported defect.Based on the low defect rate for the batch in question, no actions are planned at this time.Complaints received for this device and reported condition will continue to be tracked and trended.Our business team regularly reviews the collected data for the identification of emerging trends.
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