|
Continuation of d10: section d information references the main component of the system.Other relevant device(s) are: product id: 9735736, serial/lot #: (b)(6).H3, h6: multiple fdd/annex a codes were reported.A110201 was coded for unresponsive.A1102 was coded for low performance error.The system was serviced in the field by a medtronic representative.No failures were found.Codes b01, c19, and d14 are applicable.A software analysis was initiated.The logs were reviewed and there were two sessions on the incident date.They were showing multiple instances of ¿cleared user-facing low performance warning.¿ the analysis confirmed that low-performance warnings occurred during the first session, specifically in the second navigation period following truverify, despite the user having successfully completed an earlier navigation period almost 3.55 hours in the same session without any persistent performance issues for standard functional endoscopic sinus surgery (fess) procedure.The behavior was consistent with a known software issue.Codes b01, c10, and d02 are applicable to the software analysis.Medtronic submits this report to comply with fda regulations 21 cfr parts 4 and 803.Medtronic has made reasonable efforts to provide as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.Medtronic will submit a supplemental report if additional relevant information becomes known.
|
|
(b)(6) 2025 00852496 (rep, hcp): medtronic received information regarding a navigation system being used in an unknown procedure.It was reported that that during a case, the screen on the navigation page went unresponsive and displaying a low performance error.A manufacturer representative (rep) noted that they were able to perform registration successfully.They added that the site tried rebooting the system and changing power outlets for the system when he was troubleshooting on call with the site.The procedure was aborted.There was a 45 minute delay.It was suspected that the error was associated with low memory storage on the system.It was reported that the event occurred intra-operatively during a functional endoscopic sinus surgery (fess).It was clarified that the procedure was not aborted.The imaging was aborted.The patient was affected during the case.It was reported that there was no injury to the patient, and the procedure was completed as boarded.The procedure was delayed for 5 - 10 minutes.
|