MAUDE Adverse Event Report: DENTSPLY LLC SCHICK33 S2 SENSOR SHIP KIT, 6FT; UNIT, X-RAY, INTRAORAL

Catalog Number	B1218000
Medical Device Problem Code	Poor Quality Image (1408)
Health Effect - Clinical Code	No Clinical Signs, Symptoms or Conditions (4582)
Type of Reportable Event	Malfunction
Event or Problem Description
While the customer was using a part of an intraoral sensor system, schick33 s2 sensor ship kit, 6ft, they allege experiencing connectivity issues when an x-ray image was taken or an additional image was required.No injury was reported from the alleged event.
Additional Manufacturer Narrative
While no serious injury resulted in this event, if this malfunction recurred, it could cause or contribute to a serious injury or require medical or surgical intervention to preclude such.This event, therefore, is reportable per 21cfr part 803.Usb 3 firmware v1.4 contains an issue in the portion of code used to optimize sensor performance.If the optimization occurs during an exposure or sensor readout, there is a chance that the resulting image will be corrupted.Image data following the point of corruption will consist of data that was previously held in the memory of the usb device.As a result, the presented image may contain a portion of data from a previous exposure.In general, this would be obvious to the user since the presented image would either contain obvious artifacts or different anatomy than expected.Field service evaluation: note on 02/05/2026 17:36:27, (b)(6).Further action: further action: 02/05/2026 5:07:19 pm, (dentsply sirona charlotte time).Caller's full name: (b)(6).Caller's role: warranty status: oow.Billing previously accepted: problem description: 12023597 elite sensor too bright.Troubleshooting description: found handheld device was not able to drop on time on handheld remix.Solution description: advised to drop time they were having issues with adjusting the remix device.Functional (yes/no): yes.Problem description: 02/04/2026 17:53:11, (b)(6) (diywj409).Initial log: on 02/04/2026 4:56:37 pm, (dentsply sirona charlotte time).Warranty: no warranty, dealer on-site: no, billable: billable, billing accepted: yes, billing approved by: (b)(6), 90 day expiration date: 05/05/2026.Remote access: desktop-1icls5k, desktop-lk18k89, desktop-7631mp6, desktop-41veg7a, desktop-82fr6qv.Sidexis version: 4.3.1.Server location: \\iskayhyperv\pdata.Problem description: unable to use the sensors, thought the issue was the sensor but a sirona rep came in and everything worked on his pc, but his functioning sensor didn't work on theirs.Troubleshooting description: tv connection.Sidexis 4.3.1 is installed.Sidexis 4 sensor plugin 1.1 is installed.Cdr elite driver 5.13 is installed.Removed sidexis4sensor plugin and cdr elite driver.Solution description 02/04/2026 17:53:11, (b)(6) (diywj409).Initial log: 02/04/2026 5:00:09 pm, (dentsply sirona charlotte time).Solution description: installed sidexis 4 sensor plugin 2.2.Now able to acquire the sensor in sidexis.Test shot is good.Office had to take multiple images on patients due to this issue.Office states no patients were harmed.

• Brand Name: SCHICK33 S2 SENSOR SHIP KIT, 6FT
• Common Device Name: UNIT, X-RAY, INTRAORAL
• Manufacturer (Section D): DENTSPLY LLC; 1301 smile way; york PA 17404
• Manufacturer (Section G): DENTSPLY LLC; 1301 smile way; york PA 17404
• Manufacturer Contact: dan eagar ; 221 west philadelphia st.; york, PA 17401 ; 7178457511
• MDR Report Key: 24484959
• Report Number: 2424472-2026-00585
• Device Sequence Number: 10617511
• Product Code: EAP
• UDI-Device Identifier: D003B12180000
• UDI-Public: D003B12180000
• Combination Product (Y/N): N
• Initial Reporter State: UT
• Initial Reporter Country: US
• PMA/510(K) Number: K093453
• Number of Events Summarized: 1
• Summary Report (Y/N): N
• Reporter Type: Manufacturer
• Report Source: Health Professional
• Initial Reporter Occupation: Dentist
• Type of Report: Initial
• Report Date (Section B): 03/02/2026

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Device Catalogue Number: B1218000
• Was Device Available for Evaluation?: No
• Is the Reporter a Health Professional?: Yes
• Distributor Facility Aware Date: 02/04/2026
• Type of Report(Section G): Initial
• Initial Date Received by Manufacturer: 02/04/2026
• Initial Report FDA Received Date: 03/02/2026
• Was Device Evaluated by Manufacturer? (Y/N): No
• Usage of Device: A
• Patient Sequence Number: 1
• Patient Sex: Unknown