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Philips has investigated this complaint.The philips field service engineer (fse) inspected the system onsite and confirmed that the system did not start up.Review of the system log file showed that drive bays was not powering on when the system was booted up.The fse replaced the flexvision pc and installed the software to resolve the reported issue.After replacement of the flexvision pc and installation of the software, the system was returned to use in good working order.The address details have been updated.The fda establishment registration number [fei] has been updated and reported to the fda, changing from (b)(4) to (b)(4), effective december 21, 2025.This change reflects as administrative registration update only.There have been no changes to the registered owner/operator, official correspondent, legal entity name, physical establishment address, manufacturing processes, or to the design, specifications, intended use, or manufacturing processes of any listed devices.
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