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The actual complaint product was not returned for evaluation.A review of the device history record is not possible as no lot number was provided; therefore, the udi-pi is unavailable.The lot number was not provided by the customer.All information reasonably known as of 04-mar-2026 has been included in this health authority report.Should additional information be obtained, a follow-up health authority report will be provided.The information provided by avanos medical, inc.Represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to avanos medical, inc.Avanos medical, inc.Has no independent knowledge of the event reported but is relaying the information that was provided by the user facility where the incident occurred.This product incident is documented in the avanos medical, inc.Complaint database and identified as complaint (b)(4).This information is submitted pursuant to 21cfr803, in compliance with the medical device reporting requirement and should not be considered to be an admission that an avanos medical, inc.Product is defective or caused serious injury.
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It was reported "an infection occurred in a patient who was treated with coolief." the infection site was at the medial aspect above the patient's right knee.The coolief treatment date was (b)(6) 2025.The patient began experiencing pain on (b)(6) 2026.At the visit on (b)(6) 2026, the condition was diagnosed as an infection.It is unclear whether the symptoms are due to a bacterial infection or an exacerbation of inflammation caused by the ablation procedure.However, as the symptoms occurred at the treatment site, it is presumed that the condition was diagnosed as an infection.Additional information received 03-mar-2026 stating treatment for the infection included the administration of intravenous (iv) medication therapy.Infusion therapy was administered.The treatment is ongoing.The current condition is under continued follow-up.No medical intervention other than iv infusion therapy was required.
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