| Model Number |
DCB00 |
| Medical Device Problem Codes |
Crack (1135); Mechanical Jam (2983)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Section b3: date of event, unknown/not provided.Based on this, the event took place on or before (b)(6) 2026.Section e1: (b)(6).Section h3: the device was not returned for evaluation; therefore, a failure analysis of the complaint device cannot be completed.A review of records including device history and complaint trending will be performed.Upon completion of the review, if there is any further relevant information a supplemental medwatch will be filed.All pertinent information available to johnson & johnson surgical vision, inc has been submitted.
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Event or Problem Description
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Customer reported that their lens contact with the eye and became stuck inside the cartridge.The customer indicated that the cartridge tip was damaged or cracked.It was not possible to confirm this condition with certainty prior to use; however, during the surgical procedure, difficulties were encountered in handling the device, which reasonably suggests the presence of a defect in the cartridge, a situation that could not be detected before its use.No further information provided.
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Additional Manufacturer Narrative
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Manufacturing record review: the manufacturing records for the product were reviewed.The product was manufactured and released according to specification.A search for complaints related to this production order (po) was performed.The search revealed several complaint folders were received for this po.Incoming inspection report for assembly tecnis simplicity handpiece and lens module were also verified, parts have been manufactured in accordance with specifications.No deviations were found.The complaint issues reported could not be verified.The failure investigation was initiated based on the high incidence of complaints reported for similar issues against the same production order.Three out of twenty eight samples received for the same cartridge lot were evaluated and the complaints issue reported could not be confirmed.Device evaluation: customer provided photos were evaluated.The photos displayed the suspect handpiece and cartridge.The lens was observed to be stuck in the cartridge tube; no issues with the cartridge tip were identified.No product was received; therefore, no further evaluation could be performed.The complaint issue "stuck in cartridge" was identified during photo evaluation; however, based on the complaint investigation results the complaint issue could not be confirmed to be related to the manufacturing or design process.The complaint issue "cartridge tip cracked/damaged" was not identified during product evaluation.Conclusion: based on the complaint investigation results, no product deficiency or product malfunction could be identified.Although a sort of trend of complaints was initially observed it was not confirmed to be related to the device design or manufacturing; therefore it was not considered a systemic issue.In addition, the frequency of the reported complaints remains within the expected rate of occurrence for similar incidents established in the product risk management documents.Based on the above information, the company assessed the incident as not requiring further actions other than the periodic monitoring process established.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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Search Alerts/Recalls
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