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Details of complaint: the customer reported that the multigas unit gave a "gas device error" message and gave no gas readings.He tried changing out the water trap and line, but the issue persisted.No patient harm was reported.Investigation summary: the device was sent to nk for evaluation and repair.A visual inspection confirmed that no visible physical damage, scratches, or signs of liquid exposure were observed.The device was received without a water trap.The total operating time recorded was 59,541 hours, with software version 01-04 and firmware revision 04.10.00.Functional testing was performed using visia2 software with a bsm-6000 connected.During testing, a "check device" error message was successfully duplicated.Further evaluation confirmed that the issue was caused by a defective pump, which requires replacement.Nihon kohden will continue to trend and monitor.Additional device information: d10 concomitant medical device: the following device was used in conjunction with the multigas unit: bedside monitor (bsm): model #: mu-651ra, serial #: (b)(6), device manufacturer data: 02/09/2014, unique identifier (udi) #: (b)(4), returned to nihon kohden: na.Additional information: b4.Date of this report, g3.Date received by manufacturer, g6.Type of report, h2.If follow-up, what type? h3.Device evaluated by manufacturer? h6.Event problem and evaluation codes.H11.Additional manufacturer narrative.
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