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H3: the complaint product will not be returned.Therefore, this report is based solely on the information provided by the customer.A review of historical complaint data identified two similar complaints for debris/foreign material for this product family within the past two years.The manufacturing process was reviewed, and the most probable root cause is related to human error during manufacturing or a line-clearance issue.Production management has been informed.At this time, no further corrective or preventive actions are required.All complaints are trended and reviewed by management on a monthly basis.As part of this monthly review, any excursion above the control limits for this failure mode will be assessed, documented, and addressed as warranted.Manufacturer reference file: (b)(4).
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