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This report is being submitted pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by depuy synthes, or its employees that the report constitutes an admission that the product, depuy synthes, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.H11 additional narrative: the complaint device was received at the service center and evaluated.During the service evaluation the following defects were identified: device interaction (2+ devices) : will not lock/unlock; functional : insufficient/low power per service reports, this complaint was confirmed.A manufacturing record evaluation was performed for the finished device serial number (b)(6), and there was a non-conformance unrelated to the reported complaint.Based on the investigation findings, the potential root cause is traced to faulty parts from wear.It has been determined that no corrective and/or preventative action is proposed and there is no indication that a design or manufacturing issue has caused the reported complaint condition.As part of depuy synthes quality process, all devices are manufactured, inspected, and released to approved specifications.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post-market safety surveillance activities.
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It was reported that during service and evaluation, it was determined that the shaver handpiece 2.0 with buttons device would not lock/unlock.It was noted in the service order that the device was broken during a scope procedure.Another device was used to complete the procedure.There was an unspecified amount of surgical delay.There were no reports of injuries, medical intervention or prolonged hospitalization.The exact date of the event was unknown.However, it was reported that the event occurred in (b)(6).All available information has been disclosed.
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