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It was reported that the centrimag motor was sent to the customer and they tried to exchange the centrimag motor on (b)(6) 2026.The centrimag console experienced a m5 error message, which alluded to a centrimag pump issue.The centrimag console was turned off and turned back on, which cleared the alarm.After that, the centrimag console received a m2 pump not connected alarm which blocked the rpms from being adjusted so they would not increase.Then the customer connected another centrimag pump head to the centrimag console and did not have any issues.The customer was unsure if the pins were bent inside the centrimag pump connection.The product will be returned for evaluation and repair.
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Manufacturer's investigation conclusion: the reported event of motor-related alarms was not confirmed.The returned centrimag motor (serial number (b)(6)) was functionally tested alongside a mock loop and known working test equipment at the service depot, and the motor was found to function as intended.Atypical events and issues with the motor were unable to be reproduced throughout all testing, even when the motor¿s cable was manipulated.The serviced and tested motor was returned to the customer site after passing all tests per procedure.No log files were provided.The root cause of the reported event was unable to be conclusively determined through this analysis.Review of the device history record for centrimag motor, serial number (b)(6), showed the device was manufactured in accordance with manufacturing and qa specifications.The 2nd generation centrimag system operating manual section 4 "warnings and precautions" warns "one additional 2nd generation centrimag primary console, motor and flow probe are required as backup system in the immediate vicinity of each patient whenever the centrimag or pedivas blood pump is used.The backup console must be connected to the backup motor and to the backup flow probe, have a battery charge sufficient for at least one hour of operation, be connected to ac power (except during transport) and be immediately available should the main console, motor or flow probe experience a malfunction." the 2nd generation centrimag system operating manual section 12.1-"appendix i ¿ console alarms and alerts" contains a list of console alarms and alerts, including motor-related alarms, as well as appropriate operator response to these events.Centrimag motor ifu instructs the user to inspect the centrimag motor, cable, console connector, and locking mechanism for any damage prior to use.If any component is damaged, do not use the centrimag motor.This document states that if the unit does not operate according to the motor specifications or a console diagnostic error indicates a centrimag motor malfunction, it should be returned.Additionally, this document instructs the user to always have a spare centrimag motor and back-up equipment available.No further information was provided.The manufacturer is closing the file on this event.
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