| Catalog Number |
MTS080515 |
| Medical Device Problem Code |
False Positive Result (1227)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
07/10/2025
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Investigation details: the customer reported that quality control testing was carried out on the day of the reported event, and the results were as expected.The confirmation was not provided.Mts gel card storage and handling conditions were checked and found to be aligned with ortho's recommendations.The customer reported that they had to restore a data backup on their ortho vision id mts analyzer as the data was no longer accessible, and that they had pulled the order report from (b)(6) 2025, but that evidence of testing for sample id (b)(6) was not present on the analyzer.The customer reported that they noticed a similar sample id (b)(6) was stored on the same day associated with a b(abo2) rhd positive result.No flags were noted in this order report.The customer reported that they had then pulled the lis order report for the testing performed on (b)(6) 2025 which indicated a manual entry flag of the b(abo2) rhd positive results under sample id (b)(6).The customer concludes that the discrepancy in abo forward typing was due to a transcription error on their lis (sample id mix up) from the laboratory.No further investigation was performed for this incident.The assignable cause of the discrepancy in abo forward typing results is due to a transcription error by the laboratory operator in (b)(6) 2025; associated with an incorrect abo result being manually entered by an operator on their lis for this patient.In any case there was no evidence of any systematic failure of the ortho clinical diagnostics reagent or analyzer to perform as intended.No further complaints of this type have been received from the customer site since the time of the reported event.
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Event or Problem Description
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(b)(4) / (b)(6)on (b)(6) 2026, a customer contacted the ortho global technical solution centre (gtsc) to report what was described as a discrepancy in results in abo forward typing for a patient using mts a/b/d monoclonal and reverse grouping card (lots not provided) in conjunction with their ortho vision id mts analyzer, (b)(4) (software version not provided).Date of event: 10 july 2025, reported on (b)(6)2026 complainant/complaint reporter: christine gallardo - laboratory supervisor reagents: mts a/b/d monoclonal and reverse grouping cards (lots not provided) patient history: not provided.The customer reported that, on the following dates, they had tested samples from the same patient for abo forward typing using mts a/b/d monoclonal and reverse grouping cards (lots not provided) in conjunction with their ortho vision id mts analyzers (b)(4) and (b)(4), and that they had obtained the following results: - (b)(6) 2024: patient result stored on lis as o rhd positive on 5(b)(4) (sample id (b)(6)) - (b)(6) 2025: patient result stored on lis as b(abo2) rhd positive on (b)(4) (sample id (b)(6)) - (b)(6) 2026: patient result obtained o rhd positive at an alternate facility.No further details were provided.The customer reported that a biased b(abo2) result had been reported to the physician in (b)(6) 2025.The customer reported that the patient was not harmed as a result of the reported event.
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Search Alerts/Recalls
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