| Model Number |
3650 |
| Medical Device Problem Codes |
Noise, Audible (3273); Unintended Electrical Shock (4018)
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| Health Effect - Clinical Code |
Discomfort (2330)
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| Date of Event |
03/02/2026
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that upon switching the programmer on, a crackling sound was heard and the user received a small electric shock from the programmer.No consequences to the user and no medical intervention was required.The programmer was no longer used and was replaced.
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Additional Manufacturer Narrative
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The field complaint of power switch anomaly was verified as the event could be reproduced.Analysis revealed failing psu (power supply unit) as the root-cause for this issue.
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Search Alerts/Recalls
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