| Model Number |
AZURION 5M20 |
| Medical Device Problem Code |
Activation Failure (3270)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
03/04/2026
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported to philips that the system crashed during boot, which may indicate a booting issue.No harm was reported to philips.The device was outside clinical use at the time of reported event.Philips has started an investigation of this complaint.
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Additional Manufacturer Narrative
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Philips has investigated this complaint.As the customer lacked a maintenance contract with philips, a quotation for a technician's visit was provided; however, the customer did not give their approval.The quote was cancelled as the service is no longer required.No work performed by philips.The codes were updated based on the investigation outcome.
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Search Alerts/Recalls
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