| Model Number |
AZURION 5 M12 |
| Medical Device Problem Code |
Activation Failure (3270)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
03/07/2026
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported to philips that the system was unable to boot.The device was outside of use at the time of reported event.No harm was reported to philips.Philips has started an investigation of this complaint.
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Additional Manufacturer Narrative
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Philips has investigated this complaint.The philips field service engineer (fse) inspected the system onsite and confirmed that the acquisition software was not completing the boot process.A review of system log files confirmed that the system failed to boot.Further investigation identified the pdu firmware status as red, indicating a firmware related issue.The fse reinstalled the latest available version of the pdu firmware, after which the system powered on normally.Multiple restart tests were performed, and the system consistently booted successfully.After reinstalling the firmware, the system was returned to use in good working order.The codes were updated based on the investigation outcome.
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Search Alerts/Recalls
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