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Investigation into this complaint included a nonconformance (nc)/capa history review, service history review, and a complaint history review.The investigation is as follows: capa / non-conformance review: a search of nc/capa records was performed for any for instances related to the user failing to connect liquid waste bottle tubing which caused a leak on the alinity m system.The query did not identify any related quality records.Service history review: the service history review found no prior service record related to the issue under investigation.The service history review found no prior service records related to the issue under investigation.On (b)(6) 2025, prior to the leak event, the technical service bulletin (tsb) (b)(4) - alinity m instrument floor liner installation was implemented on alinity m system serial number (b)(6) and the alinity m system liner, pn 56-270087, was installed.Implementation of (b)(4) and the liner installation do not prevent occurrences of leaks that spread outside the instrument footprint; however, as a mitigation, reduction in leaks beyond the instrument footprint is expected.Complaint history review: a complaint search was performed to identify past complaint tickets related to the user failing to connect liquid waste bottle tubing which caused a leak on the alinity m system, ln 08n53-002.Complaint trending was reviewed.An adverse trend was not identified for the alinity m system ln 08n53-002.Based on the results of the investigation, a product deficiency was not identified for the alinity m system, ln 08n53-002.
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