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Zimvie complaint number (b)(4).The following fields have been updated: b4: date of this report.B5: describe event or problem.G3: date received by manufacturer.G6: type of report.H1: type of reportable event.H2: follow up type.H3: device evaluated by manufacturer.H6: adverse event problem.H11: additional narrative.Zimvie received one (1) tsvwb13, (impl tapered scr-v sbm 4.7mm 4.5mm 13mm) for evaluation.Visual evaluation of the as returned devices identified the implant and bundled mount were outside their original packaging, which was not returned for evaluation.The implant had signs of being handle/manipulated by the customer, and there were minor markings on the bundled mount and screw.Measurements match drawing.Functional testing to recreate the reported event could not be performed due to the nature of the device & event.This complaint refers to the specific device being investigated for this complaint record.Dhr review was completed for the subject lot number 1290542.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 1290542 for similar events and no other complaint was identified.Review completed utilizing keywords: ¿damaged or un-sealed sterile barrier¿ based on the investigation and risk management file review, the most likely root cause determined from the investigation is mishandling of device/packaging outside of zimvie control.Therefore, based on the available information, a packaging malfunction could not be verified.The reported event/coob was non-verifiable since the condition of the product/packaging received by the customer was unknown/non-verifiable.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the products were nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.
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