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The following has been reported: during manipulation of the key device during test collection or medication administration, the nursing team observed difficulty in washing the device, with blood accumulation even after numerous washes, changes in the calibre of the syringes, and the whirling method.Fresenius kabi investigation results as follows: 1.Reported complaint fluid ingress in needle free port 2.Quantity of the sample(s) no complaint sample or photo available for investigation 3.Concerned product code/batch k-zero needleless connector - m79400849y / (b)(6) 4.Investigation report we have not received a complaint sample or photo for investigation.Based on the reason for the complaint, we performed a visual inspection of all retain samples and do not see any defects.The sets are complete and free from contamination.In the next step, we performed a free flow and tightness test on one sample and the results were correct.Additionally, we conducted a practical test using a syringe and water.We didn't see any water residue inside the k-zero.Batch documentation review was performed and following data was checked: production orders, in process control and final inspection results, compliance with device master record, related nonconformities.Result: we did not find any deviations related to the complaint reason within the batch documentation.Without faulty sample, a more detailed investigation was not possible.In the last 12 months (from (b)(6) 2025 to (b)(6) 2026) we have received 9 complaints for this article with the same reason as "fluid ingress in needle free port".It is first complaint for this batch, defect and article.5.Root cause not determined, as the no defects have been found during investigation performed on the retain sample, further no irregularities detected during review of production documentation.Without the affected sample is not possible to performed root cause analysis.6.Corrective action.A corrective and preventive actions is not necessary as we are not able to perform root cause analysis.7.Conclusion based on these results we are not able to confirm this complaint.Please note that it is very important for us to receive the complaint sample to perform root cause analysis.Following the recommendations of the infusion nursing society1, all iv access devices incl.Port-needles with attached needleless connectors should be flushed with the pushstop method as follows: - before and immediately after the withdrawal/administration of blood or blood products.- before and immediately after each administration of a medication.- when converting from continuous to an intermittent infusion.- every 24 hours when an access device is not in use or according to hospital protocol.The volume of flushing solution required to maintain patency should be at least twice the volume capacity of the access device and add-on devices.To ensure optimal device performance and to avoid undesired fluid ingress outside fluid channel, we recommend focusing on the following aspects: - ensure that the k-zero connector and its male counterpart are aligned straight and fully connected before starting therapy.- hold both the k-zero connector and its male counterpart straight, without any angle, when disconnecting them.- avoid fast and sudden disconnection of the male counterpart from the k-zero connector.
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