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On-site investigation was performed by our field service engineer.The claimed issue was reproduced during troubleshooting.According to received information in service report, replacement of the nozzle unit on o2 gas module solved the issue.The ventilator passed all functional and safety tests and was cleared for clinical use.The nozzle unit is part of the gas module and regulates the inspiratory gas flow to the patient.It consists of a membrane, a mouthpiece and a feather spring.The membrane in the nozzle unit is pressed against a mouthpiece with a feather spring to regulate the gas flow through the gas module.The faulty nozzle unit may lead to stop of ventilation, low o2 or high pressure.According to the manufacturer¿s specification the complete plastic nozzle unit must be replaced during preventive maintenance.Based on information provided by technician, that was the first time nozzle was replaced, as the unit was manufacture in november 2025, which is three months before the date of event.The flow transducer test failure cannot be confirmed in the device's logs on the date of event, however it is visible in the day of service repair.The defective nozzle has not been returned fot the further investigation, despite request.The cause of the claimed issue in this customer product complaint has been determined.The issue was related to defective nozzle unit.
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