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The reported complaint that the autopulse platform (sn (b)(6)) would not start compressions due to the displayed fault code 16 (timeout moving to take-up position) and user advisory (ua) 23 (compression will exceed 3 revolutions) error messages was confirmed during review of the archive data but not during functional testing.Fault code 16 and ua23 error message were not reproduced during functional testing.A review of the archive data showed fault code 16 and ua23 near the event date; thus, confirming the reported complaint.The autopulse platform passed the initial functional testing without any fault or error.The fault code 16 and ua23 were not reproduced.Unrelated to the reported complaint, the load cell characterization test indicated load cell #1 was defective.Load cell #1 was replaced to remedy the issue.User advisory is normally a clearable error message and is designed into the autopulse platform to alert the operator that autopulse has detected one of several conditions.Per the battery hangtag - advisory codes description and action, fault code 16 is an indication that there is obstruction between the lifeband and patient, or a twisted lifeband.The recommended actions to take for this type of user advisory are: open lifeband, clear obstruction or twist, pull up completely on the lifeband, ensure that the patient and the band are properly aligned, and press restart.Per autopulse user advisory list guide, user advisory 23 error message is an indication that the driveshaft will need to travel out of the specified range to get to the calculated compression depth.Typically, this error is an indication of an internal component error or a malfunction.The ua23 error message may be cleared when the user presses restart.During service, the autopulse platform passed the run-in test without any fault or error.The autopulse platform passed the final testing without any fault or error.
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