| Catalog Number |
ROB30001 |
| Medical Device Problem Code |
Application Program Problem (2880)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
03/06/2026
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that, before a cori assisted tsa, the pre-op plan was uploaded to real intelligence cori console xt, all of the patient information loaded in and presumed to look completely fine.When pressing begin operation, an error was encountered that stated the pre-op plan file cannot be accessed.The case was deleted and uploaded multiple times.Encountered the same error every time.The procedure was performed, without any delay, with a change in surgical technique to manual procedure.No further complications were reported.
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Additional Manufacturer Narrative
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H11: internal complaint reference (b)(4).H3, h6: this complaint was opened by smith+nephew to document a patient complication related to a product problem with a smith+nephew device.The reported issue(s) relate to known risks with the device itself or with its use that are appropriately documented in our risk files.Smith+nephew will continue to monitor trends in accordance with our post-market surveillance process and take necessary action as required if anticipated severity and/or occurrence rates are exceeded.Smith+nephew has no reason to suspect that the product failed to meet any specifications at the time of manufacture.Based on our review of all currently available information, we are unable to identify a definitive root cause.However, as the use of our product cannot be excluded as a potential cause or contributory factor to the reported issue, we are submitting this report in accordance with applicable regulations.If additional investigative findings or information becomes available that alters the conclusions of this report, a follow-up report will be submitted as required.
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Additional Manufacturer Narrative
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Internal complaint reference: (b)(4).H6: results of investigation: the real intelligence cori console xt, part number rob30001, serial number (b)(6), was not returned for evaluation.An image was provided.The reported problem was confirmed with a visual inspection.The device showed a preop plan error.A complaint history review was performed by part number, and no similar complaints were identified.A review by lot/serial number was performed and only 1 similar complaint was identified.A review of manufacturing records indicate the device met all specifications upon release into distribution.The failure mode and associated risk have been anticipated within the risk file, and the documented risk level is still adequate.A historical review concluded that no prior escalation actions are applicable to the scope of the reported complaint.We have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.Although the reported problem was confirmed through a visual inspection, a definitive cause could not be determined.Factors contributing to the reported problem may have been associated with issues during collection/registration.Based on the investigation, no containment or corrective action is recommended or required at this time.Should any additional information be received, the complaint will be reopened.The failure mode will continue to be closely monitored through complaint investigation and trended through post market surveillance activities.
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Search Alerts/Recalls
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