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Doctor reports when placing the implant at tooth site 36, a damage to the connection was detected and, when trying to remove it, it was difficult to disengage the extractor.They had to drill around the implant to finally remove it.Another implant was placed during the same procedure.
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Zimvie complaint number (b)(4).The following fields have been updated: b4: date of this report b5: describe event or problem.G3: date received by manufacturer.G6: type of report.H1: type of reportable event.H2: follow up type.H3: device evaluated by manufacturer.H6: adverse event problem.H11: additional narrative.Zimvie received one (1) tsvmb11, (imp,tsv,mcol mg,3.7mm,11.5mml) for evaluation.Visual evaluation and a functional test were performed, the implant has signs of use.Damage to the implant was identified.The implants drive feature and internal threads are damaged from use.Dhr review was completed for the subject lot number 1297262.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 1297262 for similar events and no other complaint was identified.Review completed utilizing keywords: ¿dental : functional : damaged drive feature¿.Based on the investigation and risk management file review, the most likely root cause determined from the investigation was customer error, applying to much torque/speed during seating.Therefore, based on the available information, a device malfunction did occur.The implants drive feature and internal threads were damaged from use.The reported event was confirmed.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the products were nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.
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