|
A non-conformance based review of the batch/lot/serial number was performed and did not reveal any potential contributing factors to the reported complaint.A manufacturing device history record (dhr) review was performed prior to product release to ensure that the product was manufactured in compliance with the device master record.Based on the assessment, the product met release criteria.A review for complaints reported against this lot/batch/serial number was performed.No similar complaints were reported for the product lot/batch/serial under investigation.A review for service records relevant to the reported complaint was performed.No service records relevant to the reported complaint were found.No photo(s) and/or video(s) was provided for evaluation by the reporter and a sample was not received at the investigation site for evaluation.The reported complaint was evaluated and does not meet criteria for reporting per applicable medical device regulations, does not meet criteria for a critical event, and a customer response was not requested.A review of production information, complaint history, and servicing (as applicable) was performed and did not reveal any potential contributing factors to the complaint.A complaint sample, photo, and/or video was not provided for evaluation.Based on the investigation, a failure of the device, labeling, or packaging to meet specifications could not be confirmed.Quality assurance has evaluated and investigated this complaint.Complaints are reviewed and monitored for adverse trends on a monthly basis and company will continue to monitor data for evidence of adverse trending and take further action, if appropriate.Receipt of complaint sample or additional information pertinent to this complaint will result in re-evaluation of the complaint investigation.The manufacturer internal reference number is: (b)(4).H.10 reflects all related report numbers associated with this product event that have been submitted at this time.
|