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Philips investigated this complaint.According to the additional information collected, the system was in clinical use when the issue occurred.The procedure was aborted and rescheduled.The patient and the procedural outcome were unknown due to insufficient information.Philips was unable to confirm the allegation regarding the system was unable to emit x-ray as the customer refused service.Therefore, no additional investigation or corrective action was possible or has been provided by philips.The codes were updated based on the investigation outcome.The fda establishment registration number [fei] has been updated and reported to the fda, changing from 3003768277 to 3042175844, effective (b)(6) 2025.This change reflects as administrative registration update only.There have been no changes to the registered owner/operator, official correspondent, legal entity name, physical establishment address, manufacturing processes, or to the design, specifications, intended use, or manufacturing processes of any listed devices.
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