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| Model Number |
5110 |
| Medical Device Problem Code |
Adverse Event Without Identified Device or Use Problem (2993)
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| Health Effect - Clinical Code |
Skin Inflammation/ Irritation (4545)
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Type of Reportable Event
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Serious Injury
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Additional Manufacturer Narrative
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An investigation is currently underway.Upon completion, the results will be forwarded.
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Event or Problem Description
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The customer reported she has been buying the webcol preps since (b)(6) 2022 and has had unexplained medical issues.She has had to see endocrinologists, cardiologists, nephrologists, dermatologists, allergists, and multiple others.She has chills, hot flashes, bp issues, and redness on her face and neck.She has used the preps on her face and neck as well as to clean her phone, computer, and surfaces.No additional information is available.
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Additional Manufacturer Narrative
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A device history record review could not be conducted because a lot number was not provided.Therefore, a review of the specific manufacturing and inspection records was not possible.However, all product lots are required to meet established acceptance criteria and must successfully pass defined visual and functional inspections prior to release.There were no devices or photos returned for evaluation; therefore, the affected device could not be evaluated, and a definitive root cause could not be determined.However, a corrective and preventive action has been initiated to further investigate the reported issue.We will continue to monitor and take additional actions, as applicable.
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Search Alerts/Recalls
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