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Product complaint # (b)(4) date sent to the fda: 4/1/2026.H6 component code: g07002 - no device problem found.H6 component code: c22 - photo analysis.This report is being submitted pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon, or its employees that the report constitutes an admission that the product, ethicon, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.A manufacturing record evaluation was performed for the finished device lot, and no non-conformances were identified.Additional information was requested, the following was obtained: 1.Missing account name 2.7 pc received with the exact same description.To confirm if they are coming from different customers/account? duplicated records below were created with the exact same details: (b)(4).3.To check if there are any patient consequences or adverse event in these complaints.I'm not sure why the system capture it so many times.Submitted once only.It's from the same hospital and same complaint.1 from gleneagles only.Don't think there is any patient consequences as it was not used.Opened and they found foreign body in the packaging" upon seeking further clarification, received information below from sales manager via ms teams on (b)(6) 2026."yes correct - void the remaining pcs and just remain 1 (b)(4).Yes - account name is (b)(6).Additionally, upon checking with her why her role was selected as healthcare professional when raising the complaint, she replied: "i've tried the employee login but it just gets stuck at the employee detail page so i couldn't proceed" h3 photo summary: this is an analysis for a photo submitted to ethicon for evaluation.During the visual inspection of the picture, a single barrier folder labeled as 1689h product code lot number 108b75, expiration date 2030-30-04, one winding former with foreign matter that appears to be a piece of suture (orange) strand interlaced and knotted in one of the silk blk sutures.According to the sample condition, during the process of the visual inspection of the product, the knot on the suture was not detected.Silk suture is received from the supplier in spools and an orange thread is used to attach the same type of suture within a spool to complete the quantity of suture needed per spool.The orange tread was not detected during the manufacturing process of the suture, therefore that segment was not removed during manufacturing.Based on the information currently available, the foreign matter and knot in the suture were identified during the investigation of the photo received.This product issue will be addressed through ethicon inc¿s quality system.Additional complaint information monitoring for potential safety signals will be conducted through complaint trending as part of post-market surveillance.
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