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The device was not returned for analysis.Production record and corrective and preventative actions (capa) reviews were performed and revealed no indication of a product quality issue.Additionally, a query of the complaint handling database for the reported lot revealed there is no indication of a lot specific issue.Based on the information provided, a definitive cause for the reported issue could not be determined.Factors that may contribute to the temperature indicator being triggered include, but are not limited to, manufacturing, storage environment, or transportation method.The temperature monitor is configured with alarms that are triggered when a temperature threshold is exceeded.There is no evidence that suggests the thermo alerts do not function as intended; therefore, there is no product quality concern.It is possible that these devices experienced temperature excursions as they were not stored in a temperature monitored room.Based on the results of the complaint investigation, there is no indication of a product quality issue with respect to the design, manufacture, or labeling of the device.The additional device mentioned in b5 will be filed under a separate medwatch report.
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