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(b)(4).Date sent: 4/7/2026.D4 batch #: c9dv0n.Additional information was requested and the following was obtained: does the damage to the package compromise the sterility of the device? -no investigation summary: the product was returned for evaluation.Visual inspection was conducted on the returned device.The device was returned sealed inside its original packaging.Upon visual inspection, it was observed that the tyvek from the packaging was damaged; it was noted to have a hole in the tyvek, the hole was noted to be from the outside in.Additionally, a photo was provided and they showed the condition of the reported event.Due to the damages found on the packaging, a possible cause for these conditions is due to improper handling during transit or storage; it appears that the package hit a pointy surface and this caused the reported event.All the product is 100% inspected prior to release.The information you provided is compiled monitored and reviewed on a routine basis for any associated trends.As part of the quality process all devices are manufactured, inspected, and released to approved specifications.A manufacturing record evaluation was performed for the finished device lot/batch c9dv0n, and no non-conformances were identified.
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