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The investigation was conducted in expert discussions (considering complaint description, customer service reports, system history, log file analysis).The investigation showed that a software issue in the stand and table control unit (scu) caused the system to block all movements.The software allowed the source-to-image distance (sid) to move beyond its defined limit, which triggered a safety error and stopped stand, table, and flat detector (fd) lift movements.This issue has been identified as a systematic issue which may occur repeatedly and lead to a serious injury and can only be resolved by service intervention.Recalibration was performed and the issue was resolved.A software update (ve40b patch 5 for icono with sinumerik one) was defined as a field safety corrective action to address the identified scu software issue.
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