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It was reported by the customer through emergency support program that the sensation plus 50cc had fiber optic (fo) sensor failure alarm occurred immediately after catheter placement.Esp personnel instructed aggie to remove the fo cable from the pump, and to reinsert the cable ensuring the arrow on the fo cable and the arrow on the pump align.Aggie followed the instructions multiple times, however this did not resolve the alarm.Esp personnel recommended switching to the inner lumen for the ap source.Aggie stated she would follow these recommendations.She was unable to provide the sn at the time of call due to patient prioritization.Esp personnel stated he would follow up with her to collect the information.She appreciated the support provided and had no other questions.Esp personnel followed up with aggie multiple times and was able to obtain product surveillance information on the balloon catheter.She stated the physician opted to remove the sensation plus 50cc and insert a mega 40cc.Esp personnel explained that a biohazard kit would be sent to the manager to return the sensation plus 50cc balloon catheter back to getinge due to the fo sensor failure.No harm or injury to the patient was reported.
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Updated fields: b4,g3,g6,h2,h6(type of investigation, investigation findings, investigation conclusions),h11.The iab was returned fully unfolded with blood present on the catheter exterior, and the inner lumen was occluded with dried blood that could not be cleared.Sensor testing met specifications.The investigation could not confirm the reported event.Lot history and complaint reviews identified no related nonconformances, adverse trends, or product issues.The failure mode is addressed in the risk file and ifu and remains within acceptable risk.No capa escalation is required.
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