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Bd technical support troubleshoot with customer over the phone.A device history record, complaint history review, and risk review on failure modes are performed on each device with reportable malfunction(s) along with other methods of investigation as coded in section h6 of this mdr report.Root cause: the probable cause of the reported that the 8300 failing the co2 calibration test which was not identified during the customer call.The tech support recommended re-flashing the 8300 module, if it does not resolve the issue replacement of the oridion board should be considered or need to be sent to the factory for repair.Per 803.52(f)(11)(iii) the information provided represents all of the known information at this time.The complainant or reporter was unable or unwilling to provide any further patient, product, or procedural details to the manufacturer.
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