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The manufacturer received a report that a trilogy 100 ventilator was returned for service.There was no report of patient harm or injury.The device was evaluated at a third-party service center.During initial inspection, the rubber feet were found to be missing, the front case was cracked, and the rear enclosure assembly was damaged.Due to the rear enclosure replacement, the enclosure seal kit was also replaced.During functional testing, the device failed the active exhalation proportional valve test.Available service documentation did not indicate that replacement of any components was required to address this failure.Following repair, the device successfully passed all required functional and performance testing.A final report is being submitted.If any additional information is received, a supplemental report will be filed.
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The reported failure of active exhalation proportional valve test is accommodated in the product risk management file as being linked to hazard with description patient exposure to function / deterioration of function.Complaints for this failure are reviewed via the post market complaint trending and escalation processes to assess for the observed probability levels and compare them with the predicted levels in the risk file for the hazards linked to the failure.As of the date of submission for this report, there is no indication that complaints for the failure in question has led to unacceptable increase in probability levels for the hazardous situations in scope, and therefore no further action will be pursued.Qa continues to monitor complaints for this issue per the cadence in the complaint trending procedures.
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