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Product complaint # (b)(4).Date sent to the fda: 4/20/2026 this report is being submitted pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon, or its employees that the report constitutes an admission that the product, ethicon, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.Attempts are being made to obtain the following information.To date no response has been provided.If further details are received at a later date a supplemental medwatch will be sent: ¿ did this issue contribute to any patient adverse event? ¿ how many devices demonstrated the alleged deficiency? ¿ are there any photos available? additional information was requested, the following was obtained: ¿ please provide the source or name and title of external person providing answers to follow-up (external person submitting answers to sales rep) km, mba, bsn, rn nurse supervisor cvor, bswh round rock.The following information was received: i am not sure if it encountered customers or not, this was a question about packaging and product description and a discrepancy was noted.I am writing to inform you of a possible complaint on our suture packaging.I was encouraged to reach out to you about it.It is a d special suture and after contacting the d special line and other marketing professionals, i have been told it is a ¿multipass¿ suture, but not labeled as such on the packaging, the box, or any of our databases that we can see.The code is d4295.If i/we are incorrect, my apologies, but thought i would bring it your attention.To date the device has not been returned.If the device or further details are received at a later date a supplemental medwatch will be sent.D4: udi: as the lot number for the device involved in the event was not provided, the full udi is currently not available.
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It was reported that a patient underwent an unknown procedure on (b)(6) 2026 and suture was used.It was reported by the sales rep, that there was a possible complaint on our suture packaging.It is a d special suture and after contacting the d special line and other marketing professionals, it was told it is a ¿multipass¿ suture, but not labeled as such on the packaging, the box, or any of our databases that they can see.The device was not returning.There were no patient consequences reported.Additional information was requested.
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