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Block e1: the initial reporter facility name is high-tech branch of (b)(6) hospital (b)(6); reported here as initial reporter facility name exceeded the character limit for the designated field.The initial reporter address is at the intersection of (b)(6); reported here as initial reporter address exceeded the character limit for the designated field.Block h6: imdrf device code a040601 captures the reportable event of cutting wire kinked.Block h11: investigation results the ultratome xl device was not returned for analysis; therefore, a technical analysis could not be performed.A media analysis was performed on the photo provided by the complainant.The photo revealed that the device without the mandrel and the cutting wire kinked.No other problems with the device were noted.According to the media analysis performed, it was found that the device without the mandrel and with the cutting wire kinked, however, there is not enough evidence to determine whether the problem was induced due to the physician's technique during unpacking or was related to a device malfunction.The investigation concluded that, without analysis of the device, the most probable root cause of the clinical observations is cause not established.A review of the device history record (dhr) was performed.The review of the dhr identified that there were no process related non-conformances, scrap, or rework performed during the production that could explain the event.The reviews ensure each device meets specification prior to release for use.There is no indication the device manufacturing process contributed to the reported complaint.
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