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Product complaint # (b)(4).This report is being submitted pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon, or its employees that the report constitutes an admission that the product, ethicon, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.A manufacturing record evaluation was performed for the finished device lot, and no non-conformances were identified.Attempts have been made to retrieve the device.To date the device has not been returned.If the device or further details are received at a later date a supplemental medwatch will be sent.Additional information was requested, and the following was obtained via: "1.Were there any patient consequences and/or adverse events (i.E.Infection/complication etc)? noted that you have selected ¿yes¿ for the question ¿was there any reported patient or user harm?¿ ans: no.2.Was the surgery completed successfully? if yes, how? ans: yes, completed using different suture.3.Did the broken parts/pieces fall inside patient¿s body? if yes, were all parts/pieces retrieved successfully from the patient¿s body? ans: yes, managed to retrieve.Since our ep needles are not magnetic, customer would like to know how to overcome it when the needle separates again.Customer would like to have a customer letter.4.What is the patient¿s current status? ans: recovered." further clarified with sales rep regarding q1.Received sales rep response as below: question: for q1, we noted that you have selected ¿yes¿ for the question ¿was there any reported patient or user harm?¿ when raising the complaint.Could you clarify what was the patient/user harm or was it mistakenly selected as ¿yes¿? ans: "my apologies for filling it wrongly.There was no harm on patient and i checked ¿yes¿ as i wanted to highlight there could be potential harm since the needle separated from the suture.I have misunderstood the question.Anyway, patient is well and have been discharged." additional h11: prlne blu 24in 7-0 d/a bv-1 ep (ep8702h) : lot/batch number: 10267j list any j&j products that were utilized during the case but did not contribute to the reported event.*** was there any reported patient or user harm? yes *** did the patient/user require any medical or surgical intervention as a result of the event?.No ***.Did the patient/user require extended hospitalization as a result of the event? no ***.What is the patient¿s/user¿s status/outcome following the event? needle separated, hard to retrieved but manage to retrieve.Since our ep needles are not magnetic, customer would like to know how to overcome it when the needle separates again.*** was there a significant delay? no ***.If available, provide the product order number (po).***.
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