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Bd technical support troubleshoot with customer over the phone.A device history record, complaint history review, and risk review on failure modes are performed on each device with reportable malfunction(s) along with other methods of investigation as coded in section h6 of this mdr report.Root cause: the probable cause of the reported device 8300 had error code 571.6241 was not identified during the customer call.Tech support recommended to re-connect/re-seat co2 board harnesses.If re-connect harnesses does not resolve the issue, customer will replace co2 board.Per 803.52(f)(11)(iii) the information provided represents all of the known information at this time.The complainant or reporter was unable or unwilling to provide any further patient, product, or procedural details to the manufacturer.
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