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A united states (us) customer contacted the siemens customer care center (ccc) and reported that a falsely depressed potassium (k) result was obtained on a patient sample on the dimension exl 200 integrated chemistry system.Quality control (qc) and calibration results were within acceptable limits prior to running the patient sample.The customer replaced sensor and ran dilution check.Siemens remotely assisted the customer and performed 3 integrated multisensor technology (imt) soaks, primed all reagents for 5 times and ran quality control (qc) and repeated sample.Siemens reviewed the available instrument data files and the review of the instrument data indicated that air and liquid values of std a and std b, calibration, pump rate and dilution check were within the acceptable range.A siemens customer service engineer (cse) was dispatched to the customer¿s site.During the visit, the cse identified crimped xo tubing and snipped that primed air bubbles out of xo tubing, replaced x tubing, ran passing calibration, qc, and dilution check, which recovered acceptably.Siemens evaluated the event and determined that the crimped x0 tubing and issue with x tubing potentially contributed to the falsely depressed potassium (k) result.The instrument is performing according to specifications.No further evaluation of this device is required.
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