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H11: internal complaint reference: (b)(4).H3, h6 this complaint was opened by smith+nephew to document a product problem associated with a smith+nephew device.The reported problem relates to known risks with the device itself or with its use that are appropriately documented in our risk files.Smith+nephew will continue to monitor trends in accordance with our post-market surveillance process and take necessary action as required if anticipated severity and/or occurrence rates are exceeded.Smith+nephew has no reason to suspect that the product failed to meet any specifications at the time of manufacture.Based on our review of all currently available information, we are unable to identify a definitive root cause.However, as the use of our product cannot be excluded as a potential cause or contributory factor to the reported issue, we are submitting this report in accordance with applicable regulations.If additional investigative findings or information becomes available that alters the conclusions of this report, a follow-up report will be submitted as required.
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It was reported that, during a cori assisted tka surgery, when selecting the tibial twin peg cutting option the screen froze and the top of the tibia on the right hand side of the screen, which is used to confirm position of the tibial cutting block, could not be seen.Three attempts were were made to shut down the system and then to resume the case.However, on each attempt the same problem was incurred.The option to burr all the tibia was working, but the surgeon was not happy to use this cutting technique due to limited experience with the system.The procedure was resumed, after a non-significant delay, with a change in surgical technique (manual procedure).No further complications were reported.
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