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It was reported that the nurse was trying to start therapy, but the arctic sun device primes and stops.Disconnected and reconnected using proper technique.Device primed and immediately stopped.Guided to diagnostics: system hours 13,787, pump hours 12,497, inlet pressure (ip) was -0.1psi, circulation pump command (cpc) was 100%, flow rate (fr) was 0 lpm.Moved pads/probe to a different as ((b)(6)).Flow rate (fr) was settled at 1.4 lpm; small pads in place.Per follow up information received via phone on 30apr2026, transferred to the biomed.Spoke with biomed who stated they had this device in their shop a week or two ago.They did not repair the device because the part had not come in time and the nurses were requesting the device back.They would look into getting a pm completed.No repairs made at this time.
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The investigation is still in progress.Once the investigation is complete a supplemental report will be filed.Udi format updated with available product information per gudid.H11: section a through f - the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant/reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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