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It was reported by the customer that they pulled the needle back and out, the safety mechanism didn't engage, and she poked her right finger.Verbatim: complaint via email.Email(s) attached please review and provide a response to the product quality issue reported.Please contact the facility directly for details, sample collection and resolution.When the investigation has completed, please provide xxx with a copy of the final letter in order to close out the ticket in the xxx database.I will follow up with you for a status update in a couple of weeks.Facility contact: xxx department: materials management phone number: xxx email: xxxx product catalog number:386865 product description: catheter intravenous straight cathena peripheral sterile ltx-free disposable us 18gx1.25in bc origin of the issue: other detail: rn was using catheter to start iv on pt, when she pulled the needle back and out, the safety mechanism didn't engage, and she poked her right finger.
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