| Model Number |
INTELLIVUE PATIENT MONITOR MX700 |
| Medical Device Problem Code |
Defective Alarm (1014)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
04/16/2026
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that monitor did not generate an alarm for a high heart rate.The device was in use on a patient at the time of the event.There was no adverse event reported.
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Additional Manufacturer Narrative
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Philips remote clinical support (rcs) contacted the customer biomed who stated the monitor showed the patient's electrocardiogram (ecg) heart rate value = 125 beats per minute (bpm) but the monitor did not generate a heart rate (hr) yellow or red visual or audible alarm.The rcs advised the biomed to check the monitors' ecg default alarm settings.The biomed confirmed the following settings: monitors heart rate (default) limits = low 45- high 150 bpm - extreme alarms +/- 20.The rcs then advised the biomed to check the patient's ecg- hr tabular trends (under pic ix trend review).The biomed provided the following result: trend review show the heart rate value =125 bpm at on (b)(6) 2026 4:27am - patient's ecg strip shows heart rate value =125 bpm.The rcs reviewed the ecg/arrhythmia heart rate alarm structure and explained to the biomed that the patient's heart rate was within normal limits based on the current configuration.As a result, the monitor would not have activated a yellow (*) or red (**) alarm.Based on the results of the analysis, the product was confirmed to be operating per specifications, and the cause of the reported problem was the customer not understanding alarm configuration.
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