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The product investigation was completed.Device evaluation details: the device was returned to johnson & johnson medtech (j&j) for evaluation.A visual inspection evaluation and magnetic sensor test of the returned device was performed following johnson & johnson medtech procedures.Visual analysis revealed reddish material presumably blood in the pebax section.Further investigation revealed a hole in the surface of the pebax.The device was connected to the carto 3 system, it was recognized and visualized.No magnetic sensor error was observed.A manufacturing record evaluation was performed for the finished device 31781057m number, and no internal actions related to the reported complaint condition were identified.The blood residues could be related to the magnetic sensor error reported by the customer; therefore, the customer complaint was confirmed.The potential cause of the pebax damage could be related to the manipulation of the device during the procedure; however, this cannot be conclusively determined.The catheter instructions for use (ifu) contains the following recommendations: when cleaning the tip electrode, be careful not to twist the tip electrode with respect to the catheter shaft; twisting may damage the tip electrode bond and loosen the tip electrode, or may damage the contact force sensor.In addition, in order to prevent damage to the catheter tip, use the insertion tube supplied with the catheter to advance or retract the catheter through the hemostasis valve of the sheath.After insertion, slide the insertion tube back toward the handle.Carto 3 system ifu (instructions for use) contains the following recommendations: the magnetic sensor of the catheter is disconnected.If the problem persists, replace the catheter cable or the catheter.As part of the johnson & johnson medtech quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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