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What happened? a dayspring user experienced swelling.When did it occur? the user received the device on (b)(6) 2025.The user was trained by sales rep on (b)(6) 2026.The user's wound care nurse reported the swelling to koya on 14 apr 2026.How many parts were involved? two f-0050-02 lower leg garments, serial numbers: (b)(6).Who found the problem? the user's wound care nurse found the problem.Koya sales rep gathered additional information when they met with the user.Where did it happen? in the user's home.How often has it occurred? this is the first occurrence of this issue.The user reported using the device upside down "for the last 60 days", which was an approximation, as it was later clarified he had been using the device upside down since he started using the device in january.Additional information: the sales rep trained the user on (b)(6) 2026 in person.The sales rep himself was re-certified to dayspring & disease-state competency on 24 nov 2025.Based on available information, the device met all specifications.There is no evidence of malfunction of the device, and the attached packing slip indicates the required labeling was included with the device shipment.The device was being used for treatment, not diagnosis, at the time of the event.Based on available information, it appears misuse of the device could have contributed to the swelling experienced by the user.Following the report on 14 apr 2026, the user was provided with (1) retraining in person (2) additional accessories to adjust the fit of the device and (3) periodic status checks to monitor his condition.The sales and customer care teams were made aware of the issue for continuous improvement.The relevant dfmea was reviewed and updated to ensure all risks are captured appropriately.Following the initial visit to the user, the sales rep made two more visits between on (b)(6) 2026.During these visits the rep replaced the straps with longer straps, followed up to ensure correct use of the device, and gathered information on the user's condition.On (b)(6) 2026, the rep reported "i just met with [the user].I got him all set up with his straps.His right foot has gone down a little bit.He just got released from wound care yesterday.He is no longer needing to go to get his legs wrapped.".
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