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Additional information provided in d.9., h.3., h.6.And h.11.No technical inquiries were received from the customer.One opened probe with tip protector in a tray with other items was received.The sample was visually inspected and found to be nonconforming with orange/brown foreign material on the welded cap.The sample was then functionally tested for actuation and cut.The sample was found to be conforming for both tests.The probe engine was disassembled, and the components were inspected.The diaphragm, spacer, and bottom o-ring were intact.The top o-ring had damage.A review of the device history record traceable to the lot number obtained from the device's radio frequency identification (rfid) tag indicates that the reported product was processed and released according to the reported product's acceptance criteria.The investigation conducted a non-conformance review of the reported lot number.No deviations were identified, and all corresponding production release specifications defined in the device master record were met.Based on the evaluation of the information and materials received, the complaint evaluation does not confirm the reported cut failure.The returned sample functionally met specifications for cut.The probe engine was disassembled and inspected.A damaged o-ring was observed during evaluation.No further investigative or manufacturing actions are warranted at this time as the reported cut failure was not confirmed.Corrective actions were implemented for the damaged o-ring.All probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.Complaint data for all company products is reviewed monthly to monitor for adverse trends.During the last review, no adverse trends were observed for the reported product and event combination.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.No further action warranted at this time.The manufacturer internal reference number is: (b)(4).
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