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A united states (us) customer reported observation of elevated atellica im high-sensitivity troponin i (tnih) results which were discordant relative to repeat testing.Siemens reviewed the instrument data and information provided by the customer.Quality control (qc) results were within the laboratory¿s acceptable limits.A siemens customer service engineer (cse) visited the customer site, inspected the instrument, and replaced the im wash separation (ws1 ws2) acrylic assemblies, aspirate probes and assemblies, reseated and aligned ws2.Qc and patient sample replicate testing yielded expected results following the service actions.Return of the patient sample for further investigation is not warranted because the discordant results were not reproducible.Based on the available information, the cause of the elevated results could not be determined, as the replacement and servicing of multiple components were performed as part of standard service actions.A product problem was not identified.The customer is operational, and the reported issue was resolved by troubleshooting.
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