| Catalog Number |
1788610122 |
| Medical Device Problem Codes |
No Display/Image (1183); Output Problem (3005)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
04/16/2026
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported by the customer that the camera head was flickering.However, the duration could not be confirmed, therefore there was loss of image.
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Additional Manufacturer Narrative
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Three attempts have been made to retrieve the device for evaluation, and it is yet to be received in-house.This complaint investigation was closed based on the device not received, therefore the reported failure mode was not confirmed.In the event that the device is received, the complaint will be reopened and the investigation will be updated with new results.Alleged failure: loss of image.Probable root cause: faulty solder joints in video path.Faulty prism board or connectors.Faulty xboard or ch cable connectors.Break in ch cable core.Faulty hdmi cable.Faulty ccu power supply.Internal ccu cable failure - power and/or communication.Improper/no fuse installed.Ac inlet board.Main board - video processor.Digital board - fpga.Transition board - coax connector.Electromagnetic interference (emi) from rf communication, hf surgical instruments, esd, or power surge.Poor system grounding.Improper ccu timing.The reported failure mode will be monitored for future reoccurrence.
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Event or Problem Description
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It was reported by the customer that the camera head was flickering.However, the duration could not be confirmed, therefore there was loss of image.
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Additional Manufacturer Narrative
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The device was not returned for investigation.This complaint investigation was closed based on the device not received, therefore the reported failure mode was not confirmed.In the event that the device is received, the complaint will be reopened and the investigation will be updated with new results.Alleged failure: loss of image probable root cause: - faulty solder joints in video path - faulty prism board or connectors - faulty xboard or ch cable connectors - break in ch cable core - faulty hdmi cable - faulty ccu power supply - internal ccu cable failure - power and/or communication - improper/no fuse installed - ac inlet board - main board - video processor - digital board - fpga - transition board - coax connector - electromagnetic interference (emi) from rf communication, hf surgical instruments, esd, or power surge - poor system grounding - improper ccu timing the reported failure mode will be monitored for future reoccurrence.
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Search Alerts/Recalls
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