|
A field service engineer (fse) was at the customer¿s site to address the reported event.Fse confirmed the complaint by observing liquid present in the leak detection well (s172).The fse dried the well, cleaned it with deionized (di) water, and ensured the well sensor was thoroughly dried.The well was cleaned and restored to proper condition.The fse also verified that the bf wash probe was functioning and washing properly.The fse validated the analyzer by successfully performing daily check, quality control run without error, and within acceptable range.No further action required by field service.The aia-900 analyzer is functioning as expected.A 13 month retrospective review revealed five (5) occurrences of complaints related to "3004 liquid leak detected" on the aia-900 analyzer.However, data assessment determined reported events were mostly due to a maintenance problem, loose connection, leakage/seal problem, no flow and a dust/dirt problem.All causes of the reported errors were corrected prior to reporting patient results.There is no indication of a systemic issue and there is no impact to patient safety.The aia-900 operator's manual under section 12 - flags and error messages states the following: (3004) liquid leak detected.Cause: the drain sensor s172 detected liquid.In this case, measurement will be paused.Action: please contact tosoh local representatives.If there is no liquid leakage, check s172.The most probable cause of the reported event was due to liquid present in the leak detection well (s172).
|