| Model Number |
CU-172R |
| Medical Device Problem Code |
Display or Visual Feedback Problem (1184)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
04/26/2026
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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The customer reported that the touchscreen on this unit is nonresponsive.Technical support (ts) asked the customer to hold the power button for 30 seconds; however, the issue remained.There was no patient injury reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.The following field contains no information (ni), as attempts to obtain the information were made, but not provided: d10: attempt # 1: (b)(6) 2026 emailed the customer via microsoft outlook for the information in the ni list above: no reply was received.Attempt # 2: (b)(6) 2026 i called (b)(6) to ask for model and serial numbers of any devices the reported device was connected or related to.A message was left for (b)(6) to call me back with this information.Attempt # 3: (b)(6) 2026 i called (b)(6) to ask for model and serial numbers of any devices the reported device was connected or related to.A message was left for (b)(6) to call me back with this information.
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Event or Problem Description
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The customer reported that the touchscreen on this unit is nonresponsive.There was no patient injury reported.
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Search Alerts/Recalls
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