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The product was returned to pentax medical for repair.Our technician checked the returned unit and confirmed that the ccd module with drive pcb shadow in image.Based on the result, we concluded that it was caused due to the excessive force applied on the ccd module with drive pcb.In addition, our technician confirmed that the ultrasound connector body broken, the us connector casing cracked, the balloon feeder return tube leak, the us probe cut, the objective lens scratched, the distal body worn out, the us connector cable (long) bump, and the us probe eus image no scanline; however, these defects are not the main cause, and/or irrelevant to the alleged complaint.Based on the technical report "hr-rpt-0586(image failure)" and/or the risk analysis results, it was evaluated to submit mdr.
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