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B.3: date of event is unknown.The date received by manufacturer has been used for this field.Investigation summary: bd received one video for investigation.The video demonstrated a tube being filled from the specimen cup, and no issues were observed with the fill in the tube.Additionally, 100 retained samples were visually inspected, with the hemogard closure assembly correctly assembled and placed on the tubes.Functional tests were conducted on 10 retained samples, and all tubes were found to be within specification limits.Based on a review of the device history record for the incident lot, all product specifications and requirements for lot release were met.This complaint has not been confirmed for the indicated failure mode: underfill.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored.Our business team regularly reviews the collected data for the identification of emerging trends.
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